Do I need to cancel my
service with another company to use Cerberus?
is a total and complete security system by itself. If you do
wish to integrate the same video verification technology with an
existing security alarm monitoring service, ask your local alarm
installer about the other SecurityLine products.
Do I need to
already have a monitored
system to use Cerberus?
No. Cerberus is a complete
self-contained standalone video security notification
Who is Cerberus best suited for?
You! Cerberus was
originally designed for smaller homes and offices, but with
extra cameras, is totally expandable to any size location.
What are the
other systems missing?
ACTION! The focus of Cerberus is to allow you to quickly view, verify and respond to
any break-in emergencies so that action can be taken and the
event can be stopped by authorities before it is
finished. The other systems take too long for action to occur,
even if at all.
Can I get a discount
on my insurance when I install a security system?
agents will give significant reductions in insurance for
properties with modern security systems. The added bonus
of video verification can increase your discounts even more.
What happens if I accidentally set
off my Cerberus?
The beauty of Cerberus is that the
video verification technology allows you to verify that any
emergency is a real emergency or simply
to dismiss it as a false alarm. No extra
false alarm fees!
I need to know anything about computers to use Cerberus?
If you can navigate any
website (like this one that you are currently viewing), then you have the skills needed for
Cerberus. You do not even need any special applications or
software programs for your computer.
Does Cerberus have any down-time?
Cerberus is there to
secure your property 24hr/day, every day of the year!
Is Cerberus confusing to use?
Not at all!
is the hallmark of Cerberus. It works via a WEB application and is as easy to use as this
website. The entire system has quick and easy-to-follow
instructions throughout every process.
Do I need to sign a long-term
It is common-place in this industry to sign a 4-year contract.
We are so confident that you will love the Cerberus system and will stay
with us that we don't confine you to any long-term
Can I have multiple
break-in triggers with Cerberus?
For better video coverage in
multiple areas, you can upgrade your system by adding more
camera's (each more 1 or more triggers) to your Cerberus.
If you already have a bunch of triggers wired in to your home, look in to
system. You might find that you can get the security of all of
your existing triggers at the same price.
What if my old alarm panel/system was removed? I still want the
same amount of triggers in my property.
problem. You can purchase and install one of 2 options:
-Cerberus system with multiple cameras:
notification and video of any triggers in multiple areas.
system with alarm panel and kit:
notification of any alarm triggers in multiple areas plus a new
alarm panel and hardware.
Can I access video files
after-the-fact (for prosecution or my insurance claims, for
Log on to your Cerberus to access video files at any
time (videos stay on the server for a minimum of 3 months) You
can even save your files to disk. Videos are in mpeg-4 format
and can be viewed on any computer and many mobile devices.
With the optional
DVR, all events will be recorded and available
on your demand.
miss out on any
of the benefits of a conventional security system?
No. Cerberus adds Video Verification while retaining all
standard security system functions and benefits.
If I get Cerberus, is my current
security hardware useless?
Cerberus is a standalone system and is independent of your
If you do want to add-on to your existing hardware, try the
SecurityLine system. All of your current useful
security hardware (ie. motion sensors,
contact sensors, vibration sensors, panel, sirens, etc...)
can all be easily
integrated to work with the SecurityLine
system at the time of installation. In the case of a very
outdated system, a new controller board (approximately $60) may
Do I need an existing
NO! If you don't have an
existing system, Cerberus works great as a standalone
system for all of
your security needs.
Can I install Cerberus myself?
Absolutely. It is as
easy as plugging in the devices and setting up your contacts and
I have a small professional office in
a building. Why would I need Cerberus?
Cerberus is ideal for the professional offices in a building
as it is simple to install and very portable. Building security
may or may not be adequate to stop people from entering the building.
However, once in the building there is no protection for your
What happens if I am away and
can't be reached in an emergency?
You can list any number of contacts for Cerberus to contact.
You specify the phone number(s) that each user can be contacted
and the order in which they should be contacted. If you are
away, it is a simple matter, through the WEB page, to change
order, contact names, etc. to ensure that someone is always
available. You could also take advantage of the
SecurityLine Guard Response service, if available in
Do I need any special
equipment to use Cerberus?
Cerberus can be access through a wide range of interfaces
including keypads, keyfobs, cellphones, satellite phones,
wired phones, Internet connected computers, wireless computers,
PDAs, Blackberry pagers, etc. This means that you don't
need to learn any new devices to access Cerberus.
Because of the amount of video information that is being
transferred, a broadband (highspeed) internet connection is
required at the Cerberus site.
Why can't I just let my conventional
security system call the police?
In many municipalities, laws have
changed such that for a conventional security monitoring service to
contact the police, they must first make contact with the
property owner and gain permission to do so. Cerberus cuts
out the middle-man and speeds up this process.
Why do I care about false alarms?
In nearly all municipalities bylaws exist where owners will be
fined for false alarms. While the financial penalties may hurt,
the most important reason is that police resources are being
misused. When police are responding to false alarms, they are
not available for other more important duties.
Can I add on to my
Cerberus is flexible and expandable. Cameras can be added at
Digital Video Recorders may also be added.
Cerberus uses a building block approach so that all existing
equipment may be reused.
if a burglar disables my camera?
You don't need to worry.
With conventional systems, if a burglar can disable the alarm
panel during the "entry delay" period then the entire alarm
system is disabled - With Cerberus, the system is proactive
so that once an initial trigger is sent, the system will still
function as normal even with a disabled panel.
Chances are that you will even get a video of the burglar
doing the disabling!
What is video verification and why do
I need it?
Click to see information on video
Am I going to lose my privacy with
No. Access to the cameras are
protected by passwords. If using the SecurityLine Guard Response
service, monitors are restricted from viewing cameras until the
customer is in the EMERGENCY state. Only you have access to you
real-time video viewing.
Cerberus use the Internet?
Video data files are very large and require a robust
communications link to quickly and effectively upload to the
SecurityLine Server. Conventional telephone links do not have
the capacity required by Cerberus.
the Internet-based system, Cerberus is also able to function
from any remote location and from a whole variety of different
If you have any more questions,
info@myCerberus.com and we will be happy to provide a